In order to offer the highest quality class environment for all of our actors, we ask that you read our attendance, cancellation, and make-up policies carefully.
Payments + Attendance for Ongoing classes:
1. You are required to pay for the full month of classes in full on the first day of each month in order to guarantee your spot, no matter what day your class starts that month.
2. There are no pro-rated months. All monthly payments are expected to be made for the full 4 weeks of that month’s class, unless it is a 3 class month. If you know that you cannot attend all 4 (or 3) classes, you can make-up one (1) of the classes for that month. See our make-up policy below.
3. If you intend to take a leave of absence, even for 1 month, please notify BGB immediately that you’re not attending that month so that we can fill that spot in class.
If you take time off from an on-going class, your seat is not guaranteed when you return due to space and availability. You must notify BGB of your intended return in order to secure a spot in class, should one be available.
Make-up classes are offered as a courtesy for ongoing class actors ONLY who have legitimate scheduling issues that they know ahead of time, or find themselves too sick to attend class with at least 24 hour notice. We anticipate that class is a priority for you and that you’ll make every effort to attend. To be eligible for a make-up, BGB must be contacted no less than one day (24 hours) prior to your missing class by email: email@example.com. Even if you call us or tell us in person or tell your TA or teacher, you must email us! You must also email your class TA so that they can make arrangements.
1. You are entitled to one (1) make-up per month if you’re signed up for an entire month of an ongoing class.
2. You will be offered one (1) make-up selection for an ongoing class if you ask for one at the time of notification of your missed class (which is before the missed class), assigned at the discretion of The BGB Studio. You cannot notify us on the day of a missed class and receive a make-up. Nor can you miss a class and then request a make-up after your 24 hour notification.
3. If you know that you have conflicts at the time of your request, please identify those and we will keep that in mind when offering you make-up. We cannot guarantee that we can work around limited schedules.
4. Once you confirm your make-up class with the Studio, there are no substitutions. There will be no further obligation to provide a make-up class once we’ve made reasonable attempts to offer a suitable substitution to your missed class.
5. When you are given a make-up class, please know that you’re considered to be a part of the class to which you’re assigned. We and the teachers are counting on your attendance. If you cannot attend that make-up class, it’s imperative that you notify the Studio immediately. We appreciate your understanding and cooperation.
6. There are NO make-ups, substitutions, refunds, or deferments for any 8 week classes.
In any case: Please contact us if you’re planning to miss a class in any case by emailing firstname.lastname@example.org as well as contacting your TA.
Cancellation of Class + Refunds:
1. Once you’ve paid for a full month of an ongoing class, there are no deferments, transfers, or refunds. You may generate a make-up, outlined above, if you anticipate missing an ongoing class.
2. Once you’ve paid in full for an 8 week class, there are no refunds, substitutes, transfers, or deferments.